Shipping & Delivery
SHIPPING & DELIVERY
Last updated: October 29, 2026
Surtixo lays out its processing and transit procedures so you can plan your order.
This Shipping & Delivery Policy describes how orders submitted through Surtixo are prepared, shipped and supported. Delivery availability and charges depend on the destination and items ordered.
1. Order Confirmation and Processing
After payment is authorized, we begin preparing the order. Orders are ordinarily processed within 1–3 business days, Monday through Friday excluding applicable public holidays. Processing time is separate from transit time. If an item cannot be fulfilled, we will contact you about the available options, including a refund for the unavailable item.
2. Shipping Destinations and Charges
The destinations we can serve and any available delivery methods are displayed during checkout. Shipping charges, where applicable, appear before payment is submitted. We do not add undisclosed delivery fees after an order is placed.
3. Transit Estimates
For standard deliveries within the United States, transit is generally estimated at 12–15 business days after dispatch, and the total estimated period is usually 13–18 business days including processing. These are estimates rather than guaranteed arrival dates. Any more specific estimate shown at checkout or in a shipping notification should be read in the context of the selected service and destination.
4. Dispatch and Tracking
Where tracking is available, we send dispatch or tracking details to the email address provided at checkout after the parcel has been handed over to the carrier. Tracking systems may take additional time to record the first scan. Some services may provide limited tracking updates.
5. Delays and Split Shipments
Transit may be affected by carrier operations, peak seasons, weather, customs checks or public holidays. Multi-item orders may ship in separate parcels when needed; any applicable shipment information will be communicated to the customer.
6. Address Accuracy and Delivery Issues
Please review the delivery address before placing an order. Request a correction as soon as possible at service@surtixo.com ; changes cannot be guaranteed once an order is processed or dispatched. If tracking indicates delivered but you cannot locate the parcel, check the delivery location and contact the carrier, then email our team for assistance.
7. Customs, Taxes and Questions
For cross-border orders, duties, import taxes and local clearance requirements may apply as determined by the destination and checkout arrangements. Any amounts collected at checkout are displayed before payment. For help with a shipment, email service@surtixo.com and include your order number.
STORE INFORMATION
Website: https://surtixo.com
Customer support: service@surtixo.com
Customer service telephone: +1 (430) 206-8704
Operated by: Shanghai Jinqi Construction and Decoration Engineering Co., Ltd. Baoshan Branch
Registered address: Room 615, No. 730 Pangu Road, Baoshan District, Shanghai, China
RELATED POLICIES
Company Profile: https://surtixo.com/pages/company-profile
Contact Information: https://surtixo.com/pages/contact-information
Return & Refund Policy: https://surtixo.com/pages/return-refund-policy
Privacy Policy: https://surtixo.com/pages/privacy-policy
Terms of Service: https://surtixo.com/pages/terms-of-service